New Sense Bender Gateway with no USB response?

[KenKrick]

I'm new to this so I purchased an official Sense Bender GW and several nodes. Imagine my disapointment when I plugged my GW in and got no response on the computer. No normal beep for a USB device being inserted and no serial device to select in the device manager? The orange light on the GW board does light up but that's it.

Is it likely my board is DOA? or am I doing something wrong??

Any help would be greatly appreciated.

[sundberg84]

@kenkrick what kind of os are you running?

[KenKrick]

Thanks for the reply. This is a brand new Sensebender GW hooked up the a Win10 machine with USB. Any time I insert a USB device there is a normal beep indicating connection. With the new GW inserted there is no beep and when I check the device manager it doesn't show a serial or any other type of device.

I've checked continuity of the USB to the SAMD chip and confirmed a good connection. Anything else I should try?

The board has a QC Passed sticker and I haven't installed a radio or anything else yet. I was just wanting to use this as a serial gateway.

[JoakimA]

@KenKrick - did you ever resolve this? Seeing exactly the same thing on my Sensebender GW.