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  4. Error: CustomerCounter hardware (12) nothing received for more than 5 Minutes!

Error: CustomerCounter hardware (12) nothing received for more than 5 Minutes!

Scheduled Pinned Locked Moved Domoticz
19 Posts 7 Posters 3.5k Views 6 Watching
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  • sundberg84S sundberg84

    @mfalkvidd - I have not look more into it but im getting the same feelins/conclusions as you are.
    I had the discussion @ domoticz forum about update the time even though the value was the same as before (count the message as recieved) but this was argued against for some reason... cant remember. Its stupid!

    This might be out of focus since it discuss heartbeat more but some info:
    https://forum.mysensors.org/topic/2842/forcing-a-status-updated-when-sensor-value-has-not-changed/2

    https://www.domoticz.com/forum/viewtopic.php?f=42&t=9272#p64375

    mfalkviddM Offline
    mfalkviddM Offline
    mfalkvidd
    Mod
    wrote on last edited by
    #3

    @sundberg84 thanks. I love Domoticz for being so easy to get started with, but I hate it for all the stupid design mistakes, like "last seen" not really being "last seen" and now this problem where PING has no real purpose. I checked the Domoticz source code yesterday and from what I can see it seems like Domoticz never even checks if it got a reply from the PING.

    It might be time to bite the bullet and learn how to use a real controller like OpenHAB.

    sundberg84S 1 Reply Last reply
    0
    • mfalkviddM mfalkvidd

      @sundberg84 thanks. I love Domoticz for being so easy to get started with, but I hate it for all the stupid design mistakes, like "last seen" not really being "last seen" and now this problem where PING has no real purpose. I checked the Domoticz source code yesterday and from what I can see it seems like Domoticz never even checks if it got a reply from the PING.

      It might be time to bite the bullet and learn how to use a real controller like OpenHAB.

      sundberg84S Offline
      sundberg84S Offline
      sundberg84
      Hardware Contributor
      wrote on last edited by
      #4

      @mfalkvidd I have had the same thoughts but about HASS.

      I think the Domoticz dev-team might be a litte to small and they rely on users making github push about things like this. Im no coder but got the question if I could code and try out the heartbeat function to update last seen and push it... I guess as well this is something you have to be aware of in DIY.

      If you get any more insight in PING and last seen I would be happy to know the result.

      Controller: Proxmox VM - Home Assistant
      MySensors GW: Arduino Uno - W5100 Ethernet, Gw Shield Nrf24l01+ 2,4Ghz
      MySensors GW: Arduino Uno - Gw Shield RFM69, 433mhz
      RFLink GW - Arduino Mega + RFLink Shield, 433mhz

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      • gohanG Offline
        gohanG Offline
        gohan
        Mod
        wrote on last edited by
        #5

        I think "last seen" is more like "last update"

        mfalkviddM 1 Reply Last reply
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        • gohanG gohan

          I think "last seen" is more like "last update"

          mfalkviddM Offline
          mfalkviddM Offline
          mfalkvidd
          Mod
          wrote on last edited by
          #6

          @gohan yes. But why then call it "last seen"?

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          • gohanG Offline
            gohanG Offline
            gohan
            Mod
            wrote on last edited by
            #7

            I'm with you, I have no idea. It must be a French(?) thing. 😁

            zboblamontZ 1 Reply Last reply
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            • gohanG gohan

              I'm with you, I have no idea. It must be a French(?) thing. 😁

              zboblamontZ Offline
              zboblamontZ Offline
              zboblamont
              wrote on last edited by
              #8

              @gohan As in 'Merde' ?

              1 Reply Last reply
              0
              • gohanG Offline
                gohanG Offline
                gohan
                Mod
                wrote on last edited by
                #9

                Maybe I'm mistaking, but wasn't Domoticz a french project?

                zboblamontZ 1 Reply Last reply
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                • gohanG gohan

                  Maybe I'm mistaking, but wasn't Domoticz a french project?

                  zboblamontZ Offline
                  zboblamontZ Offline
                  zboblamont
                  wrote on last edited by
                  #10

                  @gohan So was the Maginot Line..... ;)

                  1 Reply Last reply
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                  • Nca78N Offline
                    Nca78N Offline
                    Nca78
                    Hardware Contributor
                    wrote on last edited by
                    #11

                    No way it's French, I think it's Dutch :p
                    For a real French controller have a look at Jeedom.

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                    • ben999B Offline
                      ben999B Offline
                      ben999
                      wrote on last edited by
                      #12

                      :D Easy guys or you'll end up upsetting someone :wink:

                      I like the idea of "last seen" as in "last time he showed up and he gave us news"... makes sense

                      mfalkviddM gohanG 2 Replies Last reply
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                      • ben999B ben999

                        :D Easy guys or you'll end up upsetting someone :wink:

                        I like the idea of "last seen" as in "last time he showed up and he gave us news"... makes sense

                        mfalkviddM Offline
                        mfalkviddM Offline
                        mfalkvidd
                        Mod
                        wrote on last edited by mfalkvidd
                        #13

                        @ben999 so if you look at a door, and it hasn't been opened since you last looked at it, then you didn't really see the door? That doesn't make sense to me.

                        1 Reply Last reply
                        1
                        • ben999B ben999

                          :D Easy guys or you'll end up upsetting someone :wink:

                          I like the idea of "last seen" as in "last time he showed up and he gave us news"... makes sense

                          gohanG Offline
                          gohanG Offline
                          gohan
                          Mod
                          wrote on last edited by
                          #14

                          @ben999 that would be better described as "last update" so you have an idea of how old is the data you are seeing. Personally I don't like the fact that a data point in the graph is saved regardless if there has been an update or not because you don't know when the sensor actually sent the data

                          1 Reply Last reply
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                          • M Offline
                            M Offline
                            manutremo
                            wrote on last edited by
                            #15

                            Irrespectively of the "interesting" design decisions on Domoticz (which I fully agree with), and the fact that almost every time a bug or improvement report is submitted the answers seems to be most frequently "please code it yourself", or even "that feature is already included in next beta" which then turns out to be just not true... even though it generally works quite well, some things are very annoying so I'm actually also starting to think on a move to openhab.

                            ...back to the gateway part, I've been using a Wemos D1 R2 for some time and I was routinely finding myself in a similar situation where Domoticz decided that the gw was not connected anymore (though it was), and then all sensors started to (apparently) fall one by one because they failed to connect with Domoticz.

                            After some testing I started to have a feeling that somethig was not quite right in the gw itself but I wasn't able to identify what. I then started to replace parts of the hardware and am now using a NodeMCU v1.0. The setup seems significantly more robust and it hasn't lost connection to Domoticz for close to 3 weeks now (with the Wemos it happened every couple of weeks more or less).

                            What may be different between Wemos and NodeMCU that can cause this? Some firmware difference? No idea, but this is my result for the moment.

                            Nca78N 1 Reply Last reply
                            0
                            • M manutremo

                              Irrespectively of the "interesting" design decisions on Domoticz (which I fully agree with), and the fact that almost every time a bug or improvement report is submitted the answers seems to be most frequently "please code it yourself", or even "that feature is already included in next beta" which then turns out to be just not true... even though it generally works quite well, some things are very annoying so I'm actually also starting to think on a move to openhab.

                              ...back to the gateway part, I've been using a Wemos D1 R2 for some time and I was routinely finding myself in a similar situation where Domoticz decided that the gw was not connected anymore (though it was), and then all sensors started to (apparently) fall one by one because they failed to connect with Domoticz.

                              After some testing I started to have a feeling that somethig was not quite right in the gw itself but I wasn't able to identify what. I then started to replace parts of the hardware and am now using a NodeMCU v1.0. The setup seems significantly more robust and it hasn't lost connection to Domoticz for close to 3 weeks now (with the Wemos it happened every couple of weeks more or less).

                              What may be different between Wemos and NodeMCU that can cause this? Some firmware difference? No idea, but this is my result for the moment.

                              Nca78N Offline
                              Nca78N Offline
                              Nca78
                              Hardware Contributor
                              wrote on last edited by
                              #16

                              @manutremo did you buy a genuine wemos ? I've not had any problem with mine, I switched to wifi gateway a few months ago and it's been very stable. I had problems before with "NodeMCU" probably because of bad components used on the board I bought.

                              For Domoticz like many others here I'm going to leave it, for many annoying things like the 5mns minimum delay, this "last seen" things etc, and I also developed a severe allergy to virtual switches :D

                              M 1 Reply Last reply
                              0
                              • Nca78N Nca78

                                @manutremo did you buy a genuine wemos ? I've not had any problem with mine, I switched to wifi gateway a few months ago and it's been very stable. I had problems before with "NodeMCU" probably because of bad components used on the board I bought.

                                For Domoticz like many others here I'm going to leave it, for many annoying things like the 5mns minimum delay, this "last seen" things etc, and I also developed a severe allergy to virtual switches :D

                                M Offline
                                M Offline
                                manutremo
                                wrote on last edited by
                                #17

                                @Nca78 They are supposedly genuine, purchased in a reputable store. That doesn't discard however that some component is defective and goes unstable after a certain number of hours. Maybe both types of boards can work well, it's just a matter of (bad) luck with specific units.

                                1 Reply Last reply
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                                • gohanG Offline
                                  gohanG Offline
                                  gohan
                                  Mod
                                  wrote on last edited by
                                  #18

                                  it could also be a not up to date boards definitions for the wemos... it is hard to say as a lot of development environments are not all the same :)

                                  1 Reply Last reply
                                  0
                                  • M Offline
                                    M Offline
                                    manutremo
                                    wrote on last edited by
                                    #19

                                    Personally I'm using the last versions of both the arduino ide and the boards definitions. Also I would expect all of us would be seeing the same problem if that was the case, wouldn't we?

                                    Not a big deal for me anyways, the only reason to select the wemos d1 r2 in my case is because I'm using an enclosure designed for the arduino uno which it fits perfectly... But no problem on switching to the nodemcu.

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