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  4. Error: CustomerCounter hardware (12) nothing received for more than 5 Minutes!

Error: CustomerCounter hardware (12) nothing received for more than 5 Minutes!

Scheduled Pinned Locked Moved Domoticz
19 Posts 7 Posters 3.5k Views 6 Watching
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  • gohanG Offline
    gohanG Offline
    gohan
    Mod
    wrote on last edited by
    #7

    I'm with you, I have no idea. It must be a French(?) thing. 😁

    zboblamontZ 1 Reply Last reply
    0
    • gohanG gohan

      I'm with you, I have no idea. It must be a French(?) thing. 😁

      zboblamontZ Offline
      zboblamontZ Offline
      zboblamont
      wrote on last edited by
      #8

      @gohan As in 'Merde' ?

      1 Reply Last reply
      0
      • gohanG Offline
        gohanG Offline
        gohan
        Mod
        wrote on last edited by
        #9

        Maybe I'm mistaking, but wasn't Domoticz a french project?

        zboblamontZ 1 Reply Last reply
        0
        • gohanG gohan

          Maybe I'm mistaking, but wasn't Domoticz a french project?

          zboblamontZ Offline
          zboblamontZ Offline
          zboblamont
          wrote on last edited by
          #10

          @gohan So was the Maginot Line..... ;)

          1 Reply Last reply
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          • Nca78N Offline
            Nca78N Offline
            Nca78
            Hardware Contributor
            wrote on last edited by
            #11

            No way it's French, I think it's Dutch :p
            For a real French controller have a look at Jeedom.

            1 Reply Last reply
            0
            • ben999B Offline
              ben999B Offline
              ben999
              wrote on last edited by
              #12

              :D Easy guys or you'll end up upsetting someone :wink:

              I like the idea of "last seen" as in "last time he showed up and he gave us news"... makes sense

              mfalkviddM gohanG 2 Replies Last reply
              0
              • ben999B ben999

                :D Easy guys or you'll end up upsetting someone :wink:

                I like the idea of "last seen" as in "last time he showed up and he gave us news"... makes sense

                mfalkviddM Offline
                mfalkviddM Offline
                mfalkvidd
                Mod
                wrote on last edited by mfalkvidd
                #13

                @ben999 so if you look at a door, and it hasn't been opened since you last looked at it, then you didn't really see the door? That doesn't make sense to me.

                1 Reply Last reply
                1
                • ben999B ben999

                  :D Easy guys or you'll end up upsetting someone :wink:

                  I like the idea of "last seen" as in "last time he showed up and he gave us news"... makes sense

                  gohanG Offline
                  gohanG Offline
                  gohan
                  Mod
                  wrote on last edited by
                  #14

                  @ben999 that would be better described as "last update" so you have an idea of how old is the data you are seeing. Personally I don't like the fact that a data point in the graph is saved regardless if there has been an update or not because you don't know when the sensor actually sent the data

                  1 Reply Last reply
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                  • M Offline
                    M Offline
                    manutremo
                    wrote on last edited by
                    #15

                    Irrespectively of the "interesting" design decisions on Domoticz (which I fully agree with), and the fact that almost every time a bug or improvement report is submitted the answers seems to be most frequently "please code it yourself", or even "that feature is already included in next beta" which then turns out to be just not true... even though it generally works quite well, some things are very annoying so I'm actually also starting to think on a move to openhab.

                    ...back to the gateway part, I've been using a Wemos D1 R2 for some time and I was routinely finding myself in a similar situation where Domoticz decided that the gw was not connected anymore (though it was), and then all sensors started to (apparently) fall one by one because they failed to connect with Domoticz.

                    After some testing I started to have a feeling that somethig was not quite right in the gw itself but I wasn't able to identify what. I then started to replace parts of the hardware and am now using a NodeMCU v1.0. The setup seems significantly more robust and it hasn't lost connection to Domoticz for close to 3 weeks now (with the Wemos it happened every couple of weeks more or less).

                    What may be different between Wemos and NodeMCU that can cause this? Some firmware difference? No idea, but this is my result for the moment.

                    Nca78N 1 Reply Last reply
                    0
                    • M manutremo

                      Irrespectively of the "interesting" design decisions on Domoticz (which I fully agree with), and the fact that almost every time a bug or improvement report is submitted the answers seems to be most frequently "please code it yourself", or even "that feature is already included in next beta" which then turns out to be just not true... even though it generally works quite well, some things are very annoying so I'm actually also starting to think on a move to openhab.

                      ...back to the gateway part, I've been using a Wemos D1 R2 for some time and I was routinely finding myself in a similar situation where Domoticz decided that the gw was not connected anymore (though it was), and then all sensors started to (apparently) fall one by one because they failed to connect with Domoticz.

                      After some testing I started to have a feeling that somethig was not quite right in the gw itself but I wasn't able to identify what. I then started to replace parts of the hardware and am now using a NodeMCU v1.0. The setup seems significantly more robust and it hasn't lost connection to Domoticz for close to 3 weeks now (with the Wemos it happened every couple of weeks more or less).

                      What may be different between Wemos and NodeMCU that can cause this? Some firmware difference? No idea, but this is my result for the moment.

                      Nca78N Offline
                      Nca78N Offline
                      Nca78
                      Hardware Contributor
                      wrote on last edited by
                      #16

                      @manutremo did you buy a genuine wemos ? I've not had any problem with mine, I switched to wifi gateway a few months ago and it's been very stable. I had problems before with "NodeMCU" probably because of bad components used on the board I bought.

                      For Domoticz like many others here I'm going to leave it, for many annoying things like the 5mns minimum delay, this "last seen" things etc, and I also developed a severe allergy to virtual switches :D

                      M 1 Reply Last reply
                      0
                      • Nca78N Nca78

                        @manutremo did you buy a genuine wemos ? I've not had any problem with mine, I switched to wifi gateway a few months ago and it's been very stable. I had problems before with "NodeMCU" probably because of bad components used on the board I bought.

                        For Domoticz like many others here I'm going to leave it, for many annoying things like the 5mns minimum delay, this "last seen" things etc, and I also developed a severe allergy to virtual switches :D

                        M Offline
                        M Offline
                        manutremo
                        wrote on last edited by
                        #17

                        @Nca78 They are supposedly genuine, purchased in a reputable store. That doesn't discard however that some component is defective and goes unstable after a certain number of hours. Maybe both types of boards can work well, it's just a matter of (bad) luck with specific units.

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                        • gohanG Offline
                          gohanG Offline
                          gohan
                          Mod
                          wrote on last edited by
                          #18

                          it could also be a not up to date boards definitions for the wemos... it is hard to say as a lot of development environments are not all the same :)

                          1 Reply Last reply
                          0
                          • M Offline
                            M Offline
                            manutremo
                            wrote on last edited by
                            #19

                            Personally I'm using the last versions of both the arduino ide and the boards definitions. Also I would expect all of us would be seeing the same problem if that was the case, wouldn't we?

                            Not a big deal for me anyways, the only reason to select the wemos d1 r2 in my case is because I'm using an enclosure designed for the arduino uno which it fits perfectly... But no problem on switching to the nodemcu.

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